This policy defines the roles, responsibilities, authority, performance expectations, and code of conduct for Supervisors working with HeStyle.
Supervisors must successfully complete onboarding, required training, and comply with all HeStyle policies.
Supervisors oversee assigned teams, monitor daily operations, support vendors and staff, ensure policy compliance, resolve operational issues, and submit required reports.
Supervisors are responsible for attendance monitoring, task allocation, coaching, performance reviews, and maintaining discipline within their assigned teams.
Supervisors must ensure service quality, timely issue resolution, operational efficiency, and adherence to company SOPs.
Performance may be measured using team productivity, SLA compliance, customer satisfaction, vendor support quality, issue resolution time, attendance, and target achievement.
Daily, weekly, and monthly operational reports must be submitted accurately and on time to the Operations Manager.
Supervisors must act with integrity, maintain confidentiality, avoid conflicts of interest, and treat employees, vendors, and customers respectfully.
Outstanding performance may qualify for incentives or promotions. Policy violations or poor performance may result in warnings, performance improvement plans, suspension, or termination.
Supervisors must comply with all HeStyle operational, security, privacy, and legal requirements.
HeStyle may revise this policy from time to time. Continued employment indicates acceptance of the latest version.
All Supervisors are required to understand and comply with this Supervisor Policy.